SyngulrSyngulr

Refund Policy

Effective date: 22 May 2026

Last updated: 28 May 2026

1. Introduction

This Refund Policy explains how Syngulr AI (“Syngulr”, “we”, “us”, “our”) handles payments, cancellations, and refund requests for paid subscriptions, usage, add-ons, and any other fees charged in connection with syngulr.ai, our applications, APIs, beta programs, and related services (together, the “Service”).

This Policy should be read together with our Terms of Service (in particular Section 6 — Subscriptions, billing, and auto-renewal) and our Privacy Policy. Capitalized terms not defined here have the meaning given in those documents.

By purchasing a subscription, paying for usage, or otherwise paying any fee in connection with the Service, you agree to this Refund Policy.

2. No refunds once payment has been processed

All fees paid to Syngulr are non-refundable once the payment has been processed. This applies to:

  • Monthly and annual subscription fees, including the first paid period and every renewal;
  • Plan upgrades and mid-cycle plan changes;
  • Usage-based charges and overage fees;
  • Add-ons, seat additions, and any one-time purchases;
  • Credits, prepaid balances, and any included usage allowance, whether or not consumed; and
  • Fees for Beta Features, where those are paid.

We do not offer pro-rated refunds, partial refunds, or credits for:

  • Unused time remaining in a current billing period after you cancel or downgrade;
  • Unused seats, unused credits, or unused included usage;
  • Periods during which you chose not to log in or actively use the Service;
  • Plan downgrades taking effect during a paid period; or
  • Workflows, agents, or automations you configured but did not run.

By beginning to use the Service after payment, you acknowledge that the Service is digital content delivered immediately, and that performance has begun with your consent.

3. Cancelling your subscription

You may cancel your subscription at any time, without giving a reason, in either of the following ways:

  • From your account settings inside the Service; or
  • By emailing [email protected] from the email address on the account.

When you cancel:

  • Cancellation takes effect at the end of your current paid billing period;
  • You retain full access to the Service until the end of that paid period;
  • Your subscription will not auto-renew, and no further charges will be made for subsequent billing cycles; and
  • No refund is issued for the remaining time in the current paid period (see Section 2).

If you cancel a plan that has been paid annually, cancellation prevents the next annual charge but does not refund or pro-rate the current annual period.

To avoid being charged for the next billing cycle, you must cancel before the renewal date shown in your account settings. If you cancel on or after the renewal date — when the renewal charge has already been processed — cancellation takes effect at the end of the renewed period, and no refund is issued for that renewed period.

4. Failed payments and involuntary cancellation

If a scheduled payment fails, we may:

  • Retry the payment in line with our payment processor’s standard retry schedule;
  • Notify you by email to update your payment method;
  • Suspend access to paid features until the balance is resolved; and
  • Terminate the subscription if the balance remains unresolved.

Suspension or termination resulting from a failed payment does not create any right to a refund of amounts previously charged.

5. Billing mistakes

We do not issue refunds. The single exception is where we have made a billing mistake — specifically:

  • Charging you more than once for the same billing period;
  • Charging you after a successful cancellation; or
  • Charging you for a plan, add-on, seat, or fee you did not order or authorize.

If one of these has happened, email [email protected] within 30 days of the date the charge appears on your statement and include:

  • The email address and organization name on the account;
  • The date and amount of the charge; and
  • The invoice number or receipt, if available.

After the 30-day window has passed, the charge is considered final and we will not investigate or reverse it.

We will acknowledge your request within 5 business days and respond with a decision within 30 days. Approved refunds are returned to the original payment method in the original currency charged; we are not responsible for differences arising from exchange-rate movements between the original charge and the refund. Refund timing on your statement depends on your bank or card issuer and is outside our control.

Nothing in this Policy excludes, restricts, or modifies any consumer right or guarantee that cannot be excluded under applicable law, including the Australian Consumer Law.

6. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us first, we may:

  • Suspend or terminate your account while the dispute is open;
  • Submit evidence to the payment processor to contest the chargeback; and
  • Recover any chargeback fees, costs, or amounts owed.

We strongly prefer that you contact [email protected] first — most billing issues are resolved faster directly than through a chargeback.

7. Changes to this Policy

We may update this Refund Policy from time to time. If a change is material, we will give at least 30 days’ noticeby email or in-product before it takes effect, and the change will apply only to fees paid on or after the effective date of the change. The “Last updated” date at the top of this Policy shows when it was most recently revised.

8. Contact

Syngulr

Website: https://syngulr.ai

Email: [email protected]

Country: Australia

For questions about this Refund Policy, or to request a refund under Section 5, email [email protected].